Introduction
This privacy notice explains how RELATING DOTS LIMITED collects, uses, stores, and protects your personal information when providing services. This notice complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are (Data Controller)
We are the data controller for your personal information. This means we are responsible for deciding how your personal data is collected, used, and protected.
Practice Name: Relating Dots
Registered Address: Eastgate House, 121-131 Eastgate Street, Gloucester, GL1 1PX
Email: [email protected]
Phone: 07922760192
ICO Registration Number: ZC078265
What Personal Information We Collect
We may collect and process the following types of personal information:
Basic Personal Details: Your name, date of birth, gender, ethnicity, age, contact information (email, phone number, address)
Emergency Contact Information: Details of your next of kin or emergency contact person, including their name, relationship to you, and contact information
Healthcare Information: Your GP details, current medications (where relevant to your therapy), previous therapeutic or coaching experience
Session Records: Session notes, assessments, treatment plans, risk assessments, and any correspondence related to your therapy or coaching
Financial Information: Payment records, invoices, and insurance details (if applicable)
How We Collect Your Information
We collect information in the following ways:
From you directly through intake forms, consent forms, and during therapy or coaching sessions
From your GP or other healthcare professionals (only with your explicit consent)
From referral sources (with your consent)
Why We Collect and Use Your Information
We use your personal information for the following purposes:
Providing Therapy and Coaching Services: To deliver effective psychological therapy and coaching tailored to your needs
Session Record-Keeping: To maintain accurate and confidential records of your therapy or coaching intervention as required by professional standards and legal obligations. There is a legal requirement to keep clinical notes for at least 7 years after the end of the working relationship.
Communication and Administration: To contact you about appointments, send appointment reminders, notify you of changes to scheduled appointments, and respond to your queries
Practice Updates: To keep you informed about changes to our services, opening hours, or other practice information
Emergency Situations: To contact your emergency contacts or GP if there are serious concerns about your safety or wellbeing
Professional Supervision: To discuss anonymised or pseudonymised aspects of therapy with clinical supervisors
Billing and Administration: To process payments and maintain financial records
Legal and Professional Obligations: To comply with legal requirements and professional body standards
Legal Basis for Processing Your Information
Under UK GDPR, we process your personal data based on the following legal grounds:
Explicit Consent (Article 6(1)(a) and Article 9(2)(a)): You have given us explicit consent to process your personal data for therapy and coaching purposes
Healthcare Purposes (Article 9(2)(h)): Processing is necessary for the provision of health and social care services
Contract (Article 6(1)(b)): Processing is necessary to fulfil our therapeutic contract with you
Vital Interests (Article 6(1)(d) and Article 9(2)(c)): In emergency situations, processing may be necessary to protect your life or that of another person
How We Store and Protect Your Information
Practice Management System:
We use WriteUpp, a GDPR-compliant practice management system, to securely store and process your personal data. WriteUpp acts as a data processor on our behalf, which means they process your data according to our instructions and under our responsibility.
Key security features of WriteUpp:
All data is stored on secure servers within the European Union (Dublin and Amsterdam)
Data centres have 24/7 manned security, CCTV, and biometric access controls
All data is encrypted both in transit and at rest
Regular automated backups are maintained
Access is protected by strong passwords and two-factor authentication
WriteUpp complies with UK GDPR and has comprehensive data protection measures in place
We take your privacy seriously and will take all reasonable steps to protect your data. For full details of how WriteUpp protects your information, you can review their privacy policy at: https://www.writeupp.com/privacy
Additional Security Measures:
We use strong, unique passwords for all systems
We enable two-factor authentication where available
We ensure our devices are encrypted and password-protected
We follow professional guidelines for data security and confidentiality
Third-Party Data Processors
In addition to WriteUpp, we may use the following data processors who handle your personal data on our behalf:
WriteUpp (Pathway Software UK Limited): Practice management system for secure storage of client records, scheduling, and communication.
Data stored in the EU (Dublin/Amsterdam). Data Processing Agreement in place via their Terms of Service.
All data processors are GDPR-compliant, have appropriate Data Processing Agreements in place, and are contractually obligated to protect your data.
How Long We Keep Your Information
We retain your personal data in accordance with professional guidelines and legal requirements:
Clinical Records (Session Notes, Assessments, Treatment Plans): At least 7 years after your last therapy session. This period can vary depending on your age and ability to consent at the time of treatment.
Consent Forms and Contracts: 7 years after the end of the working relationship
Correspondence and Administrative Records: 7 years after the end of the working relationship
Financial Records: 6 years after the end of the tax year (HMRC requirement)
Important: Your details will be destroyed after the mandatory retention period. Please note that your right to be forgotten cannot override legal requirements to retain clinical notes for the required periods.
Enquiries without engagement: If you make an enquiry but do not proceed to therapy, your enquiry details will be deleted after 1 year.
Who We Share Your Information With
We will only share your personal information in the following circumstances:
With Your Explicit Consent:
Your GP or other healthcare professionals (only if you have given written consent)
Insurance companies (if you are using insurance and have consented)
Other parties you specifically request
Clinical Supervision:
Anonymised or pseudonymised information may be discussed with our clinical supervisors for professional development and to ensure high standards of care. Your identity will not be revealed unless you have given specific consent.
Legal Requirements:
If required by law or court order
If disclosure is necessary to prevent serious harm to you or others
In safeguarding situations involving risk to children or vulnerable adults
Professional Body or Regulatory Investigations:
If required by our professional body or the ICO in relation to a complaint or investigation
Important: We will never sell, rent, or share your personal information for marketing purposes.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of Access (Subject Access Request): You can request a copy of any data held about you by submitting an Access Request. We will provide this free of charge within 30 days.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): You can request deletion of your personal data. However, we may be legally or professionally required to retain certain information (e.g., clinical records must be kept for at least 7 years). We will explain if this applies to your request.
Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a commonly used electronic format to transfer to another service provider.
Right to Object: You can object to certain types of processing, though this may affect our ability to provide therapy services.
Right to Withdraw Consent: You can withdraw your consent to the processing of your data at any time. However, this may mean we cannot continue to provide therapy services. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
How to Exercise Your Rights:
To exercise any of these rights, please contact us:
Email: [email protected]
Phone: 07922760192
Post: Eastgate House, 121-131 Eastgate Street, Gloucester, GL1 1PX
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Data Breaches
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
Notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach
Notify you directly if the breach is likely to result in a high risk to your rights
Take immediate steps to contain and remedy the breach
How to Complain
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue:
Email: [email protected]
Phone: 07922760192
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk
Email: [email protected]
Changes to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practice, legal requirements, or professional guidance. Any changes will be communicated to you via email or during your next session. The latest version will always be available upon request and will show the ‘Last Updated’ date at the top of this document.
Questions or Concerns
If you have any questions about this privacy notice or how we handle your personal data, please contact us:
Relating Dots Limited
Eastgate House, 121-131 Eastgate Street, Gloucester, GL1 1PX
Email: [email protected]
Phone: 07922760192
–
By proceeding with our services, you confirm that:
You have read and understood this privacy notice
You understand how your personal data will be used
You understand your rights under UK GDPR
Why I am able to process your information, and for what purposes
What information I collect
Whether you have to provide it to me
How long I store it for
Who I share it with (if anyone)
Whether I intend to transfer it to another country
Whether I do any automated decision‑making or profiling
Your data protection rights
If you have any questions about this notice or how I handle your data, you can contact me using the details below.
2. Data controller details
The term “data controller” describes the person or organisation that collects and is responsible for personal data. In this instance, the data controller is:
Name: Relating Dots Limited
Address: Eastgate House, 121-131 Eastgate Street, Gloucester, GL1 1PX
Telephone: 07922760192
Email: [email protected]
I am registered with the Information Commissioner’s Office (ICO). My registration number is: ZC078265.
3. What information do I collect and why
Initial contact
When you contact me (via my website, email, phone, text, social media or through a third‑party referrer), I may collect:
Your name
Your contact details (email address, phone number, postal address)
How you heard about my service
Basic information about your availability, preferred location/online work
Brief information about what you are seeking help with
Any relevant accessibility needs
Referrer details where applicable (e.g. GP or organisation)
I use this information to respond to your enquiry, arrange an initial appointment and determine whether my service is likely to be suitable for you.
If you decide not to proceed, I will delete your personal information within one month of our last contact, unless we agree on a different timescale. If you would like me to delete this information sooner, please let me know.
While you are in therapy
If we agree to work together, I will collect and process additional information, including:
Your full name and contact details
Date of birth
GP name and contact details and/or other relevant health professionals
Emergency contact details
Relevant medical information and prescribed medication you choose to share
Background information and personal history you choose to share
Session notes (brief factual notes of themes and issues discussed)
Administrative information such as invoices, payment records or funding details
Some of this information will be “special category” data (for example, your mental and physical health, and possibly your race, ethnicity, religion, sexuality or other protected characteristics if you choose to share them).
I use this information to provide counselling safely and professionally, to manage our therapeutic relationship and to meet legal, regulatory and insurance requirements.
After therapy ends
Once our work together has ended, I will retain your records (including contact details and session notes) for up to seven years from the date of our last contact. This is to:
Comply with professional, legal and insurance obligations
Allow me to respond to any queries, complaints or legal claims
After this period, your records will be securely destroyed. If you would like me to delete your information sooner, please let me know; in some circumstances, I may need to retain certain information to meet my legal or insurance obligations.
4. Lawful bases for processing your information
Data protection law requires me to identify the lawful bases for my use of your personal data.
Personal data (Article 6 UK GDPR)
To respond to enquiries and provide counselling
When you contact me and/or enter into a counselling agreement with me, I rely on the lawful basis of contract (Article 6(1)(b)) because processing your personal data is necessary to take steps at your request before entering into a contract and to perform the counselling contract.
To retain records after therapy has ended
When I retain your records for up to seven years after we finish working together, I rely on legitimate interests (Article 6(1)(f)). My legitimate interests include maintaining professional records for legal, regulatory, and insurance purposes, as well as responding to queries or complaints.
Optional communications and testimonials
Where I wish to send you optional information (for example, newsletters or event updates) or use a testimonial that identifies you, I will ask for your consent (Article 6(1)(a)). You can withdraw this consent at any time.
Special category data (Article 9 UK GDPR)
Some of the information I collect is special category data (for example, your health information). The lawful basis I rely on to process this data is:
Provision of health treatment (Article 9(2)(h)): processing is necessary for the provision of health care or treatment (in this case, counselling) and for the management of health care systems and services.
This is in the context of a service contract between you and a health professional (me).
5. How I store your information and for how long
I take the security of your data very seriously and use appropriate technical and organisational measures to protect it.
Paper records (if used, e.g. signed contracts or handwritten notes) are stored in a locked filing cabinet in a secure location.
Electronic records (such as typed notes and contact details) are stored on a password‑protected and secure practice‑management system.
Mobile devices used to access your information are protected with passwords/biometric locks and, where possible, encryption.
I regularly update passwords and use reputable security software.
I keep your records for up to seven years after our last contact, unless I am required by law or my insurer to retain them for longer. After that time, I securely delete digital records and shred or otherwise securely destroy paper records.
Email and text messages are kept only as long as necessary to manage our appointments and communication. Routine messages are deleted within three months unless I need to retain relevant information in your clinical record, in which case it is transferred to my secure record system, and the original message is deleted.
6. Confidentiality and its limits
Everything you discuss with me is treated as confidential. I will not normally share your personal information with anyone else. There are, however, some exceptional circumstances when I may need to break confidentiality:
Where I believe there is a serious risk of harm to you or to someone else
Where I am required to do so by law (for example, information about certain serious crimes, terrorism or money laundering)
Where information is requested by a court order
Where there are safeguarding concerns relating to a child or vulnerable adult
Wherever possible, I will discuss any proposed disclosure with you before sharing information, unless doing so would increase the risk of harm or is not legally possible.
I also discuss my work with a clinical supervisor as part of good and ethical practice. I do not use identifying details in supervision wherever possible, and my supervisor is also bound by a duty of confidentiality.
7. Sharing your information with third parties
I sometimes need to share personal data with third parties to help me deliver my service or meet my professional obligations. These may include:
A therapeutic executor who would be given access to your contact details and relevant records in the event of my incapacity or death, so that you can be informed and your records managed appropriately.
IT and cloud‑service providers, such as Konfidens, Course Creator 360, and Bluehost, who store or process data on my behalf.
Professional advisers, such as my accountant, insurance provider or legal adviser, where access to limited information may be necessary.
Other health or support services, where we agree that a referral or liaison would be beneficial to you (for example, contacting your GP or another practitioner).
In all such cases, I share only the minimum information necessary and only for the specific purpose. Where I use third‑party service providers to process data on my behalf, I ensure that appropriate data‑processing agreements are in place and that they are committed to keeping your information secure and confidential.
I will not sell or share your information for marketing purposes.
Referrals and multi‑agency work
If, during our work, we agree that it would be helpful for you to receive support from another organisation, I may share relevant information with that organisation to facilitate a referral. This will always be done with your knowledge and consent, unless there is a serious and immediate risk that requires urgent action.
8. Case studies, training and marketing
On occasion, I may use aspects of my clinical work in:
Anonymous case studies for training, supervision or professional development
Reports or information provided to funders or commissioning organisations
Marketing materials or presentations
Any case material used in this way is normally anonymised so that the individual cannot be identified. If there is any realistic possibility that you could be identified from a case example, I will seek your explicit, written consent before using it.
Clients may also be invited to provide testimonials about their experience of working with me. Testimonials will only be used with your permission. You may choose to remain anonymous in any published testimonial, and you can withdraw your permission for future use at any time.
9. Visitors to my website
My website is hosted by Bluehost. When someone visits my website, standard internet log information and visitor behaviour patterns may be collected (for example, to see how many people visit different parts of the site). This may be done using a third‑party service such as Google Analytics or similar tools.
This information is processed in a way that does not identify individual visitors to me personally. I do not attempt to identify those visiting the site.
If you fill out a contact form on my website, the data you provide is sent to me via Course Creator 360 and may be temporarily stored by the web host. I use this information only to respond to your enquiry.
Links to other websites
My website may contain links to other websites. This privacy notice applies only to my website, so if you follow a link to another site, you should read that site's privacy policy.
10. International transfers
Some of the third‑party services I use (for example, cloud storage or email providers) may store or process data outside the UK. Where this is the case, I only use providers that implement appropriate safeguards, such as adequacy regulations or standard contractual clauses, to protect your information in line with UK data protection law.
11. Your rights
You have a number of rights in relation to your personal information. You can:
Ask for a copy of the information I hold about you
Ask me to correct any information that is inaccurate or incomplete
Ask me to delete your information in certain circumstances
Ask me to restrict how I use your information in certain circumstances
Object to me using your information in certain circumstances
Ask me to transfer your information to another provider in certain circumstances
There may be legal or professional reasons why I cannot fully comply with some requests (for example, when I need to retain records to comply with my legal or insurance obligations). If this is the case, I will explain this to you.
To make a request, please contact me in writing using the contact details in section 2.
You can read more about your rights at the ICO’s website: https://ico.org.uk/your-data-matters/
12. Complaints
If you have any concerns about how I handle your personal data, please contact me in the first instance so that I can try to resolve the issue.
If you remain unhappy, you can make a complaint to the Information Commissioner’s Office (ICO), which is the UK’s independent regulator for data protection:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
13. Updates to this privacy notice
I may update this privacy notice from time to time to reflect changes in the law or in how I work. The most recent version will always be available on my website and can be provided on request in paper or alternative formats.
Updated 22nd January 2026.
About This Privacy Notice
Your privacy is very important to me, and you can be confident that your personal information will be kept safe and secure and used for the purposes it was provided. This Privacy Notice explains what to expect when Relating Dots Limited collects and uses your personal information. We operate two distinct services:
1. THERAPY SERVICES: Psychological therapy, coaching, and counselling delivered through our secure practice management system
2. COURSES & RESOURCES: Online courses, free resources, and marketing communications delivered through our website
This notice covers all our services. Different rules apply to each, so please read the sections relevant to you carefully.
Last Updated: 23rd April 2026
Next Review: July 2026
Who We Are
Relating Dots Limited is the data controller for your personal information. This means we're responsible for deciding how your personal data is collected, used, and protected.
Company Name: Relating Dots Limited
Registered Address: 121-131 Eastgate House, Eastgate Street, Gloucester, GL1 1PX, UK
Email: [email protected]
Phone: 07922 760192
ICO Registration Number: ZC078265
How We Treat the Information We Gather
At Relating Dots, your privacy is important to us, so you can be confident that your personal information and anything you tell us is kept safe and secure.
We process personal information in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This law strengthens your rights to privacy and gives you control over the personal information that organisations hold about you.
What Personal Information We Collect
The information we collect depends on which service you use:
A. THERAPY SERVICES (If you are a therapy or coaching client)
When you engage our therapy or coaching services, we collect:
Personal Details:
• Full name, date of birth, gender, age
• Contact information (email, phone number, address)
Emergency Contact Information:
• Details of your next of kin or emergency contact
• Their name, relationship to you, and contact information
Professional Information:
• Employment details, job role, organisation (if relevant to coaching)
• GP details (if applicable)
Clinical Records:
• Session notes and assessments
• Coaching goals and treatment plans
• Correspondence related to your therapy or coaching
Financial Information:
• Payment records and invoices
• Insurance details (if applicable)
Legal Basis:
• Explicit Consent (UK GDPR Article 6(1)(a) and Article 9(2)(a))
• Healthcare Purposes (UK GDPR Article 9(2)(h))
• Contract (UK GDPR Article 6(1)(b))
How Long We Keep It: Minimum 7 years after your last therapy session (legal and professional requirement). This period may be longer depending on your age and capacity to consent at the time of treatment.
B. COURSES & MARKETING (If you subscribe to our mailing list or courses)
When you sign up for courses, free resources, or our mailing list, we collect:
Contact Information:
• First name
• Surname
• Email address
Website Usage Data (collected automatically):
• IP address, browser type and version
• Pages visited and time spent
• Referring website, device information
Legal Basis:
• Consent (UK GDPR Article 6(1)(a)) - for marketing communications
• Contract (UK GDPR Article 6(1)(b)) - for paid course delivery
• Legitimate Interests (UK GDPR Article 6(1)(f)) - for website analytics
How Long We Keep It:
• Active subscribers: Whilst consent remains valid
• Inactive subscribers: 2 years after last engagement
• Unsubscribed: 30 days from unsubscribe date
IMPORTANT: These are SEPARATE data collections for SEPARATE purposes. If you are both a therapy client AND a course subscriber, we maintain separate records with distinct permissions for each service. Your therapy data will NEVER be used for marketing, and your marketing data will NEVER be included in clinical records.
How We Use Your Information
A. THERAPY SERVICES
We use your therapy data ONLY for:
• Providing therapy and coaching services tailored to your needs
• Maintaining clinical records (legal requirement - minimum 7 years)
• Contacting you about appointments and sending reminders
• Contacting emergency contacts or GP if serious safety concerns
• Discussing anonymised aspects in clinical supervision (with your consent)
• Processing payments and billing
• Complying with legal and professional obligations
We will NEVER use your therapy data for:
✗ Marketing or promotional purposes
✗ Course promotions or newsletters
✗ Any purpose unrelated to your therapy
B. COURSES & MARKETING
We use your marketing data for:
• Sending you the requested free resources and downloads
• Sending emails about courses, workshops, and resources
• Providing access to courses you've purchased
• Analysing website usage to improve content
• Responding to your questions and support requests
You can unsubscribe from marketing emails at any time by:
• Clicking 'unsubscribe' in any email, OR
• Emailing [email protected]
How We Store and Protect Your Information
We use different secure systems for different purposes, all GDPR-compliant:
A. THERAPY SERVICES (WriteUpp)
Platform: WriteUpp (Pathway Software UK Limited)
Purpose: Secure storage of clinical records and practice management
Data Location: European Union (Dublin and Amsterdam)
Security Features:
• 24/7 manned security, CCTV, and biometric access
• Encryption in transit and at rest
• Two-factor authentication
• Regular automated backups
• ISO 27001 certified security measures
For full details: https://www.writeupp.com/privacy
B. COURSES & MARKETING (Course Creator 360)
Platform: Course Creator 360
Purpose: Website hosting, course delivery, email marketing
Data Location: United States (hosted by Amazon Web Services and Google Cloud Platform)
International Transfer Safeguards:
• Standard Contractual Clauses (SCCs) approved by UK ICO
• EU-U.S. Data Privacy Framework (with UK Extension) certification
Security Features:
• Encrypted data transmission (HTTPS/SSL)
• Secure cloud infrastructure
• Access controls and authentication
• Regular security monitoring
• Backup systems for data recovery
For full details: https://coursecreator360.com/cc360privacypolicy-9824
We take your privacy seriously across ALL platforms and use all reasonable steps to ensure the protection of your data.
Third-Party Data Processors
We use the following GDPR-compliant platforms to deliver our services:
THERAPY SERVICES:
• WriteUpp (Practice management - EU servers)
• Zoom Video Communications (Video therapy sessions)
• PayPal (Payment processing)
COURSES & MARKETING:
• Course Creator 360 (Website hosting and course delivery - US servers)
• Mailgun / LeadConnector Email (Email marketing - US servers)
• Stripe (Payment processing for courses)
• Amazon Web Services (AWS) (Cloud infrastructure)
• Google Cloud Platform (GCP) (Cloud infrastructure)
All service providers have appropriate Data Processing Agreements and comply with UK GDPR requirements. For transfers to the United States, we use Standard Contractual Clauses approved by the UK ICO.
How Long We Keep Your Information
THERAPY SERVICES:
• Clinical Records: Minimum 7 years after last session (can vary based on age/capacity)
• Consent Forms: 7 years after relationship ends
• Financial Records: 6 years after tax year (HMRC requirement)
• Enquiries (no engagement): 1 year
IMPORTANT: Your right to be forgotten CANNOT override the legal requirements to keep clinical records for the mandatory 7-year period.
These retention periods are required by professional standards (BACP/UKCP), UK GDPR Article 5(1)(e), and the Limitation Act 1980.
COURSES & MARKETING:
• Active subscribers: Whilst consent remains valid
• Inactive subscribers: 2 years after last engagement (we'll send re-engagement email first)
• Unsubscribed: 30 days from unsubscribe (email kept in suppression list only)
You can request immediate deletion of your marketing data at any time. Unlike clinical records, marketing data can be deleted immediately upon request.
Your Rights Under UK GDPR
Under the Data Protection Act 2018 and UK GDPR, you have the following rights:
• Right to be Informed: Know how we use your data (this notice)
• Right of Access: Request a copy of your data (Subject Access Request)
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion (see limitations below)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive data in portable format
• Right to Object: Object to certain processing
• Right to Withdraw Consent: At any time (doesn't affect past lawful processing)
RIGHT TO ERASURE - Service-Specific:
THERAPY SERVICES: LIMITED
Clinical records MUST be retained for minimum 7 years (legal requirement). After 7 years, you can request deletion. Some records may need to be kept longer based on age/capacity at time of treatment.
COURSES & MARKETING: FULL RIGHT
We will delete your data within 30 days of your request. Exception: Suppression list (email only, to prevent re-adding) and financial records related to course purchases (6 years HMRC requirement).
If you use BOTH services: You can request deletion of your marketing data whilst keeping therapy records, or vice versa. We maintain separate systems for each service.
How to Exercise Your Rights
To exercise any of these rights, please contact us:
Email: [email protected]
Phone: 07922 760192
Post: Relating Dots Limited, 121-131 Eastgate House, Eastgate Street, Gloucester, GL1 1PX, UK
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
International Data Transfers
Some of our service providers are located outside the United Kingdom and the European Union:
COURSES & MARKETING (Course Creator 360):
• Data Location: United States
• Hosting: Amazon Web Services (AWS) and Google Cloud Platform (GCP)
• Legal Safeguards: Standard Contractual Clauses (SCCs) approved by UK ICO AND EU-U.S. Data Privacy Framework (with UK Extension) certification
THERAPY SERVICES (WriteUpp):
• Data Location: European Union (Dublin and Amsterdam)
• No international transfers outside EU
These safeguards ensure your data receives an equivalent level of protection as required by UK GDPR, even when transferred to the United States. You have the right to obtain information about these safeguards by contacting us.
Data Breaches
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
• Notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware
• Notify you directly if the breach is likely to result in a high risk to your rights
• Take immediate steps to contain and remedy the breach
Our data processors (WriteUpp and Course Creator 360) are contractually required to notify us within 72 hours of any breach, and we maintain detailed incident response procedures.
How to Complain
If you have concerns about how we handle your personal data, please contact us first:
Email: [email protected]
Phone: 07922 760192
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk
Email: [email protected]
Cookies and Tracking Technologies
Our website (Course Creator 360) uses cookies and similar tracking technologies to improve your experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.
Types of Cookies We Use:
• Essential Cookies (Always Active): Necessary for website functionality, security, keeping you logged in
• Analytics Cookies (Optional): Track website usage to help us improve (anonymised data)
• Marketing Cookies (Optional): Track which pages you visit to show relevant content
Managing Cookies:
You can control cookies through your browser settings. When you first visit our website, you'll see a cookie banner asking for your consent. You can change your preferences at any time.
Note: Disabling cookies may affect website functionality.
Changes to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practice, legal requirements, or professional guidance. Any changes will be posted on this page and communicated to you via email. The 'Last Updated' date at the top shows when the notice was last revised.
Questions or Concerns
If you have any questions about this privacy notice or how we handle your personal data, please contact us:
Relating Dots Limited
121-131 Eastgate House, Eastgate Street, Gloucester, GL1 1PX, UK
Email: [email protected]
Phone: 07922 760192
ICO Registration Number: ZC078265
Data Processing Agreements:
If you would like a copy of our Data Processing Agreements with WriteUpp or Course Creator 360 (including Standard Contractual Clauses for international transfers), please email [email protected]
We will respond to your request within 30 days.
© 2026 Nicholas Ferguson. All Rights Reserved. Privacy Policy
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"Amazing workshop. Nic was fantastic, and it was a really enjoyable and thought-provoking session. Thanks very much."
Katy, Counselling Student
Conversations about race and cultural differences can feel daunting, yet they're essential for building truly inclusive teams. This workshop creates a safe space to explore racism's impacts, challenge outdated attitudes, and develop the confidence to engage openly and effectively.
What you'll gain:
Increased knowledge about the history of racism and its ongoing impacts
Confidence to speak about racial differences without fear or judgment
A practical framework for engaging in conversations about race
Awareness of privilege and how to tackle racism positively
Skills to foster healthier, more inclusive relationships
Ideal if your team:
Avoids discussing race for fear of saying the wrong thing
Struggles to address racial dynamics affecting team culture or client relationships
Wants to move beyond surface-level diversity initiatives to meaningful engagement
Duration/Format: Half-day workshop | Available in-person or online
Who it's for: Leaders, practitioners, and teams committed to building inclusive cultures
Theme: Team Dynamics
Effective teams don't happen by accident - they're built through understanding how people work together, communicate, and navigate differences. This workshop helps leaders recognise patterns, strengthen relationships, and create the conditions for high-performing, collaborative teams.
What you'll gain:
Understanding of how team dynamics impact performance and culture
Skills to recognise and address unhelpful patterns in team interactions
Confidence to navigate conflict and tension constructively
Practical strategies for building trust and psychological safety
Tools to leverage the diversity of thought and working styles
Ideal if your team:
Experiences ongoing conflict or tension that impacts performance
Struggles with collaboration across different working styles or perspectives
Needs to strengthen trust and communication during periods of change
Duration/Format: [You'll need to add this - e.g., Half-day workshop | Available in-person or online]
Who it's for: Leaders and teams looking to strengthen collaboration and performance
Theme: Psychological safety
When people feel safe to speak up, take risks, and learn from mistakes, teams thrive. This workshop explores what psychological safety means in practice and equips leaders with the skills to create environments where people can contribute fully without fear of judgment or negative consequences.
What you'll gain:
Understanding of psychological safety and why it matters for team performance
Awareness of behaviours that build or undermine safety in teams
Skills to create space for honest dialogue and constructive challenge
Confidence to respond effectively when people take interpersonal risks
Practical strategies to embed psychological safety into team culture
Ideal if your team:
Hesitates to speak up, share concerns, or challenge ideas
Experiences fear of failure that stifles innovation and learning
Needs to create an environment where people can take interpersonal risks
Duration/Format: [You'll need to add this]
Who it's for: Leaders committed to creating cultures of openness, learning, and trust.
Theme: Self-leadership
Leading others effectively starts with leading yourself. This workshop helps leaders develop the self-awareness, emotional regulation, and personal clarity needed to lead authentically, maintain wellbeing, and navigate the complexities of their role with confidence.
What you'll gain:
Greater self-awareness of your leadership patterns, strengths, and triggers
Skills to manage emotions and maintain composure under pressure
Understanding of how to set boundaries whilst remaining effective
Confidence to lead authentically aligned with your values
Practical strategies for sustaining your wellbeing alongside your leadership responsibilities
Ideal if your leaders:
Struggle to maintain boundaries or manage their own wellbeing whilst leading others
Need to develop greater self-awareness and emotional regulation
Want to lead more authentically and effectively under pressure
Duration/Format: [You'll need to add this]
Who it's for: Leaders at all levels seeking to strengthen their personal leadership foundation
Theme: Feedback
Feedback is essential for growth, yet many teams find it uncomfortable or avoid it altogether. This workshop transforms how leaders and teams approach feedback - creating the skills and confidence to give and receive feedback in ways that strengthen relationships and drive development.
What you'll gain:
Understanding of what makes feedback effective and constructive
Skills to deliver feedback that's clear, specific, and actionable
Confidence to receive feedback openly without defensiveness
Practical frameworks for navigating difficult feedback conversations
Strategies to build a team culture where feedback is valued and normalised
Ideal if your team:
Finds giving or receiving feedback uncomfortable or avoids it altogether
Experiences feedback conversations that feel defensive or unproductive
Wants to build a culture where feedback drives growth rather than conflict
Duration/Format: [You'll need to add this]
Who it's for: Leaders and teams wanting to develop stronger feedback practices
Theme: Inclusive culture
Inclusion isn't just policy - it's practice. This workshop helps leaders move beyond statements and strategies to create cultures where everyone genuinely belongs. Through reflection and practical exploration, participants develop the awareness and skills to recognise barriers and take meaningful action.
What you'll gain:
Understanding of what inclusive culture means in practice, beyond compliance
Awareness of subtle barriers that prevent people from fully contributing
Skills to recognise and challenge exclusionary behaviours and practices
Confidence to have conversations about difference and belonging
Practical strategies to embed inclusion into everyday leadership and team culture
Ideal if your organisation:
Has inclusion policies but struggles to translate them into daily practice
Wants to move from compliance-driven approaches to genuine cultural change
Needs leaders who can recognise and address barriers to belonging
Duration/Format: [You'll need to add this]
Who it's for: Leaders and teams committed to creating workplaces where everyone can thrive
Theme: Inclusive language
The words we use shape how people experience our workplaces. This workshop helps leaders and teams understand the impact of language, recognise exclusionary patterns, and develop the confidence to communicate in ways that foster belonging and respect.
What you'll gain:
Understanding of how language reinforces or challenges exclusion
Awareness of common phrases and terms that may cause unintended harm
Confidence to address problematic language without shame or blame
Skills to navigate conversations when language choices are questioned
Practical strategies to embed inclusive language into team communication
Ideal if your team:
Wants to communicate more inclusively but feels uncertain about language choices
Experiences tension or confusion around terminology and appropriate language
Needs practical guidance beyond general diversity training
Duration/Format: [You'll need to add this]
Who it's for: Leaders and teams seeking to create more welcoming and respectful communication
Theme: Reflective practice
Reflective practice is essential for effective leadership and professional development. This workshop helps participants develop the skills to step back, examine their experiences, and learn from them to strengthen their practice, decision-making, and professional growth.
What you'll gain:
Understanding of what reflective practice is and why it matters
Skills to examine experiences critically and extract meaningful learning
Confidence to explore challenges, mistakes, and successes with curiosity
Practical frameworks for embedding reflection into your regular practice
Greater self-awareness of patterns, assumptions, and areas for development
Ideal if your team:
Operates in demanding roles where learning from experience is vital
Wants to develop deeper insight into their practice and decision-making
Needs structured approaches to professional development and growth
Duration/Format: [You'll need to add this]
Who it's for: Professionals and leaders committed to continuous learning and development
Book your free consultation, and let's chat about the changes you want to see and the impact you want to have!